Connect Grow Thrive

Online therapy has proven to be equally as effective as in person sessions. For many, the lack of travel and time associated with in person appointments has been an asset to continue online therapy.

Fees for private psychotherapy are not covered by OHIP however, many extended health insurance plans cover psychotherapy.

You are responsible for payment and can seek reimbursement from your insurance provider using the receipts we provide at the end of every session. At this time, we are not able to bill your insurance directly.

No two people are alike and therefore it is impossible to predict the amount of sessions needed to make meaningful changes. In general, if you have limited funds available for therapy please notify your therapist and he/she will assist you in achieving the most out of your sessions by setting realistic goals at the start of your sessions.

Each person’s extended benefits plan varies. We recommend you check with your specific insurance provider to insure that our services are covered under your plan. There are several questions we recommend asking your provider:

1) Do I have mental health coverage benefits? If yes, under what discipline can I claim under?

2) What is my deductible and has it been met?

3) How many sessions per year does my plan cover?

4) What is the coverage amount per therapy session?

5) Is a referral from my family doctor required?

6) Does my provider allow for supervised practice therapists to provide the services?

Please note that you are responsible for payment of sessions and can use the receipts we provide to obtain reimbursement from your provider.

Your Online Psychotherapy Session

To attend your online psychotherapy session please log in at the time of your appointment. There is no need to download any additional software or apps. At the time of your appointment, simply follow the secure link sent to you in an email or text message. Please use Chrome as Safari does not work with this platform.

Lets Make Sure You are Good to Go

• Our online platform is best experienced on a computer or laptop using Chrome or Firefox. You can also use a mobile device or tablet by downloading the Jane App.

• Check your internet connection at fast.com. You will need a result of 15 Mbps or higher. If you get a reading measured in Kbps, it’s not good news. If your internet connection isn’t strong, you will then have the option to shut off video and do an audio only session.

• Make sure you are somewhere private. Look over your shoulder to make sure nobody behind you will be surprised to be visible on-camera

• Check your battery! It’s best to make sure you can be plugged in and charging throughout.

• For your security and privacy, this system is not designed to record or store audio or video and all electronic audio and video communication will be encrypted in transit.

• For your security and privacy, you may want earphones to avoid others from hearing your session.

• You may run a test prior to your appointment to ensure your computer is working optimally.